Defective brush: refund or replacement without a return
If your ShedMellow brush is defective, contact contact@shedmellow.com with your order number and a description of the defect. Where reasonably possible, include clear photos to help us assess it.
For an approved defective-product claim, ShedMellow will provide a refund or replacement, as appropriate and subject to your applicable legal rights, without requiring you to ship the brush back. You will not pay return shipping for this remedy. ShedMellow will bear the cost even if our supplier does not cover the claim.
We will confirm the resolution in writing. Do not send the brush to our supplier, manufacturer or any address printed on the parcel.
This policy does not limit any rights or remedies you have under applicable consumer law. No additional voluntary change-of-mind guarantee is stated here.